No. We provide a door to door customer experience in almost all cases. As long as our large trucks can safely get into your neighborhood, we will come right to your door. If you live in a gated community, a very tight cul-de-sac, or somewhere that’s not accessible, our driver will work with you to find a nearby parking lot at a shopping center, office park, or school to meet you. 

Most, if not all, of our transport vehicles, will ship your car if it’s not running. Usually, they will charge a fee for your «INOP» (inoperable vehicle), as the driver will have to spend additional time first unloading other cars, then using a winch to load it onto the truck, and then reloading the other vehicles back on to the truck. At the delivery, they have to go through the same process again. Make sure that you let the car shipping company know if your vehicle is DNR (does not run, not do not resuscitate) so they can make the necessary changes to your information as well as let the trucking company know. It is also essential to give the car shipping company to see if it does not roll, brake, or steer. This is just to let them and the trucking company know if they need to make any special arraignments. 

In our opinion, you are crazy to do so. Paying an upfront deposit to a shipping company is EXACTLY like paying a real estate broker their commission before they’ve sold your home! We don’t ask our customers to pay for our services until we’ve earned our fees. Collecting our fees is when we have confirmed your pickup with one of our drivers for an exact date, knowing an estimated delivery date and that our driver has, in fact, agreed in writing to the dispatch contract we’ve given him.